The Dental Coordinator, Float provides comprehensive administrative and operational support across all clinical programs within the School of Dentistry. This role ensures continuity of patient care, scheduling operations, and front-end coordination during staff absences, high-volume periods, and special projects. The Float Coordinator must maintain proficiency in Axium, insurance workflows, student scheduling protocols, and departmental procedures to seamlessly support PreDoc, Graduate, and specialty clinics. The position plays a critical role in maintaining clinic efficiency, patient satisfaction, and academic progression for students. This is an in-person position at the School of Dentistry.
Duties and Responsibilities - 1. Provide real-time coverage for Dental Coordinator absences across PreDoc, Graduate, and specialty clinics. Maintain full working knowledge of program-specific workflows, scheduling templates, and clinic policies to ensure uninterrupted operations. Support high-volume areas during peak demand periods and assist with emergency chair coordination.
2. Coordinate complex patient scheduling including comprehensive cases, multi-appointment treatment plans, emergency visits, D2 recalls, D3/D4 graduation requirement cases, and specialty referrals. Monitor provider schedules to optimize productivity while maintaining compliance with program and accreditation requirements.
3. Utilize dental practice management software (Axium) to manage patient records, appointment workflows, referral tracking, insurance documentation, treatment notes verification, and data accuracy. Ensure proper entry of clinical codes, financial notes, and scheduling comments to support compliance and reporting for Dental Clinics.
4. Assist with insurance verification, pre-authorizations, claims processing support, and patient financial inquiries. Monitor account documentation and ensure appropriate routing of financial concerns to designated personnel.
5. Provide administrative support to students, residents, and faculty regarding patient assignments, schedule adjustments, clinic policies, and procedural workflows. Assist students in understanding appropriate communication channels and scheduling protocols. Serve as a primary point of contact for patients, students, faculty, and external partners. Address scheduling conflicts, patient concerns, and urgent clinic needs with professionalism and discretion. Maintain high standards of service in a diverse academic healthcare environment.
6. Assist with generating scheduling reports, tracking data, productivity metrics, and operational audits as requested by the Manager. Support process improvement initiatives and cross-training efforts.
7. Serve as a cross-trained resource across coordinator roles and assist the Manager with onboarding and workflow orientation for new staff as needed. Share operational knowledge, demonstrate system processes, and provide peer-level guidance to promote consistency in scheduling protocols and clinic procedures.
8. Ensure compliance with MUSoD policies and procedures, as well as all safety, regulatory, and accreditation requirements.
9. Perform any and all related duties as required or assigned to support efficient predoc clinic and grad clinic operations.
Required Knowledge, Skills and Abilities - High school diplomaMinimum of two years related experienceReceptionist duties, dental insurance processing, or other office experienceExcellent problem solving, planning, organizational and customer skillsExcellent listening, written and verbal communication skillsAbility to work and communicate with people from diverse populationsAbility to work independently in a high-volume academic health care environment with little supervision and frequent interruptionsAbility to maintain confidentialityThe Float Dental Coordinator role requires advanced adaptability, independent judgment, and the ability to quickly transition between clinic environments with minimal disruption to operations.The position demands strong organizational skills, discretion with confidential health information (HIPAAcompliance), and the ability to manage frequent interruptions while maintaining accuracy.Success in this role requires cross-functional collaboration, strong problem-solving ability, and a proactive approach to identifying operational gaps and supporting clinic efficiency.
Preferred Knowledge, Skills and Abilities - Associate's or vocational/technical school degree in Healthcare Administration, Dental Hygiene or Dental AssistingCPRCertificationMicrosoft Office ProficiencyPrior experience with medical/dental coding, billing or claims processingFamiliarity with dental practice management softwarePrevious experience in an academic environmentAbility to speak and write in Spanish
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